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Hiraya Wellness Retreat Rebooking Policy

At Hiraya Wellness Retreat, we understand that unforeseen circumstances may arise, and we want to provide flexibility for our valued guests.


While we do not offer refunds for our intimate, exclusive retreats, we are pleased to accommodate rebooking requests in the event that you are unable to attend your scheduled retreat.


Please review our rebooking policy below to ensure a smooth and hassle-free process.

1. Rebooking Requests: If you are unable to attend your scheduled retreat, please notify us in writing by emailing as soon as possible. Include your booking details, the reason for your rebooking request, and your preferred alternative retreat dates.


2. Rebooking Notice: To be eligible for rebooking, we require at least 30 days' notice before the start date of your original retreat. Rebooking requests made less than 30 days before the retreat start date will be considered on a case-by-case basis, subject to availability and discretion.


3. Rebooking Fee: A rebooking fee of $300.00 USD will be applied to cover administrative expenses. This fee must be paid at the time your rebooking request is confirmed.


4. Rebooking Availability: Since we only hold a few retreats per year, we cannot guarantee that your preferred dates will be available. Rebooking is subject to availability, and if your preferred dates are not available, we will work with you to find suitable alternative dates within the next 12 months.


5. One-time Rebooking: Each booking is eligible for a one-time rebooking. Any subsequent requests for rebooking will be considered on a case-by-case basis and may incur additional fees.


6. No-shows and Late Arrivals: Guests who do not show up for their scheduled retreat or arrive late without prior notice will not be eligible for rebooking.


7. Governing Law and Dispute Resolution: This rebooking policy shall be governed by and construed in accordance with the laws of the country Philippines. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the country Philippines. In the event of any dispute, the parties agree to attempt to resolve the dispute amicably through negotiation or mediation before resorting to litigation.

By booking a retreat with Hiraya Wellness Retreat, you agree to abide by the terms and conditions outlined in our rebooking policy. We appreciate your understanding and look forward to providing you with a transformative and rejuvenating retreat experience in our intimate, exclusive setting.

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